We want you to love your purchase from ProGym.  If you don’t, our money-back guarantee means you can return it to us, no questions asked, within 28 days of your order for a full refund or exchange.  We’re more than happy for you to try your equipment but if you want to return it, it must still be in perfect condition. Please check out our terms for more information.

For reasons we hope you’ll understand, custom made items, second hand machines and ex-demo models are excluded from this returns policy.  It doesn’t apply to commercial customers either, so if you’re a business you might want to check our terms for more information.

Of course, our policy doesn’t affect your statutory rights.